Scope Of Services
Jeff Jones assumes the responsibility for managing the daily operations of real estate investments on behalf our clients.
- Rent collection services
- Rental market advice
- Property marketing
- Prospective tenant inspections
- Tenant screening & selection
- Document preparation and compliance
- Property entry and exit condition reports
- Periodic property inspections
- Renewal of fixed term and periodic leases
- Vacate inspections and bond finalisation
- Maintenance & repair processing
- Financial accounting and historical record keeping
- Bill payment services (e.g. repairs, insurance, rates)
- Invoicing for any utility services (e.g. water
- Breach of tenancy agreement compliance
- Complaint handling (e.g. noise complaints)
- Eviction processes
- Lodging landlord insurance claims
- Liaison with smoke alarm compliance service providers
- QCAT representation
- Property market opinions
- Property sale and marketing services
What is not included in our scope of services
- Disputes covered by The Neighbourhood Disputes (Dividing Fences and Trees) Act 2011
- Project management of major renovations, makeovers and other capital expenditure
How We Help You
At Jeff Jones we endeavour to provide a pro-active approach to the management of your investment properties. At appropriate times as per our Property Management Services Time Guide we will carry out services required.
A team member will be allocated for each service. Generally the team member who initially assumes responsibility for a service will complete the process on your behalf. Our aim, however, is to provide transparent systems that facilitate other team members being able to assist as required to ensure we meet our obligations.
Our website has comprehensive resources including:
Knowledgebase: Check our support page for advice and documentation specific to property management
Insights: Our insights section includes articles relating to property investing
Hours Of Operation
Regular hours are Monday to Friday 8:30am to 5:30pm (AEST) and Saturday 8:30am to 4:30pm (AEST). Unless advised otherwise the office is not open on public holidays.
Out of office hours emergency procedures are clearly explained and documented to tenants and occupants.
You can work directly with a member of our property management team by calling us, emailing us or completing an online contact form.
Phone (07) 3397 5166
Online contact form: www.jeffjones.com.au/contact
Compliments & Complaints
We want to hear your feedback, good or bad, to help us ensure we are delivering a quality service.
Phone (07) 3397 5166
Online contact form: www.jeffjones.com.au/feedback
Availability, Response & Resolution Times
We strive to resolve all services based on our Property Management Services Time Guide. Our response and resolution times may vary depending on the availability of other stakeholders, seasonal peaks and the complexity of individual cases.
As soon as a delay is expected your allocated team member will provide you with a detailed update and an estimated resolution timeframe.
Property Management Services Time Guide
Maintenance & Invoicing
|Emergency maintenance requests actioned||Within 15 minutes|
|General maintenance requests actioned||Close of business each day|
|Job completion (request to invoice approval)||10 days|
|Frequency agreed as per management agreement||2 or 3 per year|
Rent Collection & Disbursement
|Jeff Jones rent collection procedures||Actioned daily|
|Rent income disbursement||1st and 15th day of month (or next business day if not a business day)|
Leasing & Lease Renewals
|Commence leasing campaign||21 days prior to available date|
|Leasing campaign phone updates||Twice weekly|
|Leasing campaign written report update||Weekly|
|Commence lease renewal negotiations||80-90 days prior to lease end date|
|Lease renewal negotiations complete||61 days prior to lease end date|
|Final inspection||By 5pm the next business day after vacate|
|Bond finalisation||By 1pm on the fifth business day after vacate|
|Return phone call or email||Close of business each day|
|Portfolio “health check”||Once per year|
Our mission is to make property prompt, precise and hassle free.
We look forward to partnering with you and helping you accomplish your mission!