This information has been provided to help prepare and plan your vacate in the most stress-free way possible. It will also provide you with useful information on steps you can take to ensure that you receive a full bond refund.
The timeframes provided in this document are as per the requirements of the Residential Tenancies and Rooming Accommodation Act.
☐ Notice In Writing
When you intend to vacate the property, in all instances we require your notice in writing. You must complete an RTA Form 13 and return it to us at least 14 days prior to vacating.
☐ Rent & Other Payments
The following items will be calculated when determining any amounts owing at the end of the tenancy
- Rent is to be paid up to and including the day you vacate and hand over all keys to the property or the last day of your tenancy agreement (whichever occurs last).
- Water usage
- If breaking the lease, compensation may be payable to the owner for costs e.g. the loss of rent until the property is relet, reletting and advertising costs
☐ Cancelling Rent Payments
If you have been paying your rent through an automated system please ensure you cancel the service at the appropriate time. The following are contacts for our preferred suppliers:
SimpleRent
ReConnect Phone 1300 302 060 ReConnect Cancellation Form.pdf
Rental Rewards
☐ Reletting Appointments
If the lessor has instructed our agency to relet the property we ask for your assistance and co-operation by allowing our leasing team to enter to show prospective tenants the property. We will send you an entry notice before each appointment and we will be present for any appointment times arranged.
☐ Utilities
When organising the disconnection of your electricity and other services, please be mindful of when any cleaning of the property is being undertaken. Typically tenants will vacate the property a day or two before the official vacate date so that the property can be cleaned. If you do this, please make sure that you do not disconnect the utilities until the cleaning is complete. If there is a pool at the premises the electricity service will need to continue until the end of the official vacate date.
Our JeffJones Connect Service can assist with the disconnection and reconnection of all utilities.
☐ nbn Hardware
The nbn equipment installed including the HFC Connection Box is provided and owned by nbn and should be left at the property when vacating.
☐ Water Meter Reading
If your tenancy includes water charging you will be issued a pro-rata invoice up to your vacate date. To assist with finalising your vacate promptly please include a water meter final reading on your Exit Condition Report and provide us with a photograph. You can find more information at www.urbanutilities.com.au/residential/help-and-advice/water-meters
☐ Exit Cleaning & Maintenance
Our Final Inspection Guide may assist to maximise your bond refund.
We strongly suggest you consider using a recommended supplier as listed. Recommended suppliers are approved and guaranteed to meet our service standard which means that if the item does not meet our inspection standard, they will be required to remedy any issues – not you. This guarantee does not cover damage to the property.
Recommended Supplier: Total Reliable Services 0451 146 831 trservices.info@gmail.com
Recommended Supplier: Inside Out Cleaning Group 0401819275 inoutcleaninggroup@gmail.com
Recommended Supplier: Villas Cleaning 0424 718 637 eddvillas@hotmail.com
☐ Carpets – Carpets are to be cleaned to Australian Standard AS/NZS 3733.
Recommended Supplier: SafeClean 07 3823 2333
Recommended Supplier: Inside Out Cleaning Group 0401819275 inoutcleaninggroup@gmail.com
Recommended Supplier: Total Reliable Services 0451 146 831 trservices.info@gmail.com
☐ Pest Control – If you have had pets kept at the property a professional flea treatment is recommended.
Recommended Supplier: Puresafe Pest Control 07 3206 6366
☐ Gardens & Lawns
Recommended Supplier: Property Care One 0403 0201 00 propertycareone@gmail.com
☐ Repairs – Please ensure any damage that might have been caused to the property is repaired prior to your vacate
Recommended Supplier: Professional Property Maintenance Brisbane 0401 925 046 etharenou@hotmail.com
☐ Pool
Recommended Supplier: Pool Werx Mt Gravatt 3349 3100 mtgravatt@poolwerx.com.au
☐ Exit Condition Report
You are required to prepare and sign an RTA Form 14a Exit Condition Report and provide a copy to our office as soon as practicable after the tenancy ends. We appreciate the report being provided at the same time that keys are returned.
☐ Returning Keys
We would appreciate keys being returned to our office by 5pm on the last day of your tenancy. N.B. Our office may not hold a set of keys for your property as such, keys cannot be left on the property.
☐ Final Inspection
We will let you know when we are going to conduct the vacate inspection so that you can elect to be present. The final inspection must be undertaken within 3 business days of your vacate date.
If you are attending the inspection it is a good idea to take a small cleaning kit with you (cloths, detergent) to fix up any minor spots that may have been missed. This will prevent you from having to return to the property unnecessarily.
☐ Bond Refund
In order to obtain a full bond refund, the property should be handed back in the same state as it was when you moved in excluding ‘fair wear and tear’. Whilst fair wear and tear is not defined in the Act, an accepted definition is “Wear that happens during normal use or changes that occur with ageing”. Your bond refund is determined by comparing the Entry Condition Report that you signed and agreed to at the commencement of your tenancy with the Exit Condition Report undertaken after you vacate. Use the Entry Condition Report as a guide when preparing the property for the final inspection.
Check any special conditions on your tenancy agreement that you are obligated to meet at the end of your tenancy.
A receipt from recommended suppliers for cleaning services will help to ensure that you do not have to undertake any further remedies.
Once an agreement is reached about the bond refund amount, our agency will submit a request to the RTA and they will pay the agreed amount by direct deposit into your nominated bank account (usually within 2 business days of processing).
N.B. for tenants ending their tenancy agreement early, the bond cannot be finalised until a new lease is signed.