Emergency Repairs
What Are Emergency Repairs?
Emergency repairs are defined by the RTRA as works needed to repair any of the following:
- a burst water service or a serious water service leak
- a blocked or broken lavatory system
- a serious roof leak or gas leak
- a dangerous electrical fault (dangerous power point, loose live wire, etc.)
- flooding or serious flood damage
- serious storm, fire or impact damage (i.e. impact by a motor vehicle)
- a failure or breakdown of the gas, electricity or water supply to the premises
- a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
- a fault or damage that makes premises unsafe or insecure
- a fault likely to injure a person, damage property or unduly inconvenience a tenant of premises
- a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a tenant in gaining access to, or using, the premises
Emergency Repairs Procedure
Business Hours
1. You must notify us or the lessor (owner) of the need for an emergency repair. During business hours call our office directly on 07 3997 5166
2. Lodge a notification for emergency repair online
Outside of Business Hours
1. In the first instance you should try to contact our office directly on 07 3397 5166
2. If you have contact details for the lessor you should attempt to contact them directly if our office is not available
3. Contact the nominated repairer stated on your tenancy agreement directly if our office or the lessor are not available
4. A tenant can arrange a suitably qualified person to carry out the repair if our office, the lessor and the nominated repairer cannot be contacted. Our after hours assistance page lists qualified tradespeople.
If the tenant arranges an emergency repair the cost must not exceed the value of 2 weeks rent. The tenant can pay the repairer themselves and forward all receipts for payment within 7 days or request the amount be paid by the lessor direct to the actual repairer.
Routine Repairs
All repairs that not emergency repairs are considered to be routine repairs.
You can submit repair requests by completing the repair notification form at the bottom of this page.
When A Tenant May Be Required To Pay For Repairs
There are some situations where a tenant may be required to pay for repairs or compensate the lessor for their expense.
- If you or your guest damages the property, you may have to pay for the repairs
- If repairs are required because of a negligent act by you or your guest
- If you have a repair that is performed after hours and it is not deemed to be an emergency
- If a repair notification is submitted and it is determined that there is no fault or repair required
Please refer to our maintenance troubleshooting tips to solve common maintenance issues.
Repair Notification Form
Please complete this form to notify the lessor in writing of the need for repairs.