Repairs

Life-threatening emergency

If you are in a life-threatening situation, call Triple Zero (000) immediately.

Floods, storms & cyclones

For assistance during severe weather events, refer to our Emergency & After-Hours Assistance Guide for details on how to contact the State Emergency Service (SES).

Submit a repair notification

Emergency repairs

What are emergency repairs?

Emergency repairs are defined by the RTRA as works needed to repair any of the following:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory system
  • a serious roof leak or gas leak
  • a dangerous electrical fault (dangerous power point, loose live wire, etc.)
  • flooding or serious flood damage
  • serious storm, fire or impact damage (i.e. impact by a motor vehicle)
  • a failure or breakdown of the gas, electricity or water supply to the premises
  • a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
  • a fault or damage that makes premises unsafe or insecure
  • a fault likely to injure a person, damage property or unduly inconvenience a tenant of premises
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a tenant in gaining access to, or using, the premises

Emergency repairs procedure

Business hours

1. You must notify us or the lessor (owner) of the need for an emergency repair. During business hours call our office directly on 07 3397 5166.

2. You can also lodge an emergency repair request online.

Outside of business hours

1. In the first instance, attempt to contact our office directly on 07 3397 5166.

2. If you have contact details for the lessor you should attempt to contact them directly if our office is not available

3. If neither our office nor the lessor is available, contact the nominated repairer listed in your tenancy agreement.

4. If you are unable to reach our office, the lessor, or the nominated repairer, you may arrange for a suitably qualified tradesperson to carry out the repair. Our after hours assistance page lists qualified tradespeople.

After hours assistance

If a tenant arranges an emergency repair, the cost must not exceed the equivalent of four weeks’ rent. The tenant has two options for payment:

  1. Pay the repairer directly and submit all receipts for reimbursement within 7 days.
  2. Request that the lessor pay the repairer directly.

All emergency repair requests and receipts should be submitted as soon as possible for processing.

Routine repairs

All repairs that do not qualify as emergency repairs are considered routine repairs.

To request a routine repair, please complete the repair notification form at the bottom of this page.

When a tenant may be required to pay for repairs

There are some situations where a tenant may be required to pay for repairs or compensate the lessor for their expense.

  • If you or your guest damages the property, you may have to pay for the repairs
  • If repairs are required because of a negligent act by you or your guest
  • If you have a repair that is performed after hours and it is not deemed to be an emergency
  • If a repair notification is submitted and it is determined that there is no fault or repair required
Please refer to our maintenance troubleshooting tips  to solve common maintenance issues.

Repair notification form

Please complete this form to notify the lessor in writing of the need for repairs.