Scope Of Services

As your agent we manage the tenancy relationship and relevant tenancy matters on your behalf. 

Below are some of the main services we carry out on your behalf as your managing agent;

  • Rental market advice
  • Showing your property
  • Organising inspections to show the property to prospective tenants.
  • Advertising your property
  • Arranging photography & ad copy and utilising resources such as real estate websites and direct mail lists.
  • Processing tenancy applications
  • Verification and assessment of the tenant’s ability to pay rent and ability to care for the property including tenancy database checks.
  • Lodging rental bonds to the Government Authority (RTA) on your behalf
  • It is a legal requirement for rental bonds paid by a tenant be paid to the RTA (Residential Tenancies Authority) within 10 days of monies being received. Bonds can be no more than 4 x the weekly rent if the rental weekly value is $700 per week or less. If the rental property is over $700 per week, the bond total amount is not limited and is negotiable between the parties.
  • Completion of the required tenancy documents to commence the tenancy on your behalf
  • – Body corporate by-laws (if applicable). Our agency on your behalf, provide the body corporate by laws (if applicable) to your tenants in compliance with legislative requirements. It is a legal requirement for body corporate by laws to be given to tenants when the tenancy agreement is given for signing
  • Lodging rental bonds to the Government Authority (RTA) on your behalf
  • It is a legal requirement for rental bonds paid by a tenant be paid to the RTA (Residential Tenancies Authority) within 10 days of monies being received. Bonds can be no more than 4 x the weekly rent if the rental weekly value is $700 per week or less. If the rental property is over $700 per week, the bond total amount is not limited and is negotiable between the parties.
  • Trust account receipt for rent and bond monies paid
  • Accounting on your behalf
  • Payment of invoices for maintenance and other instructed matters.
  • Disbursement of rental trust funds.
  • Tenant invoicing for any utility services
  • Complaint handling (e.g. noise complaints)
  • Rent arrears
  • – Daily rent arrears administration and monitoring.- Issuing of required statutory notices as required and if applicable.- Communication with the tenant and the lessor as required.
  • Maintenance negotiation
  • – Notifying the lessor of maintenance (as per management agreement instructions, or otherwise instructed in writing)- Communication with the tenant- Organising suitable contractors- Providing a work order to the contractor- Following up as required- Payment of invoice- Accounting to the lessor accordingly.
  • Tenancy renewals and negotiation
  • – Contacting the lessor to verify instructions such as to renew the lease or to provide notice to the tenant to vacate- Making the renewal lease offer to the tenant- Negotiating rent increases if applicable- Following up the tenant- Tenancy paperwork – a new Form 18a – General Tenancy Agreement- Lodging bond increases if there has been a rent increase upon renewal as required.
  • Carrying out general routine inspections during a tenancy
  • – Issuing the required RTA Form 9 entry notice allowing the required statutory time frame to enter the property- Carrying out the inspection including travel time- Completing the best practice inspection report and providing it to the lessor- Following up tenants or the lessor as required and if necessary.
  • Carrying out the final inspection upon the ending of the tenancy
  • – Statutory and best practice letter and procedure requirements.- Inviting the tenant to the final inspection if required.- Carrying out the final inspection to ensure the property is returned in the same condition as it was found – except for fair wear and tear as per standard term 37 of the General Tenancy Agreement (section 188 (4) of the RTRA Act).- Completion of the RTA Form 1 Exit Condiotion Report- Negotiating any outstanding items such as cleaning with the tenant which may be required to be undertaken to return the property in accordance with the entry condition report.- Negotiating and coordinating the bond refund with the tenants in liaison with the lessor.
  • Tribunal representation (as required) 
  • Property market opinions
  • Property sale and marketing services