Securing Your New Tenancy

Congratulations, your application has been approved.

Before entering into a legally binding contract you are required to have a clear understanding of your rights and obligations as a tenant renting in Queensland.

Please click here to view the Residential Tenancy Authority’s Pocket Guide for renting a house or unit in Queensland.

Tenancy Agreement

We will shortly be sending you a copy of your General Tenancy Agreement via DocuSign which can be signed electronically. Please read through the agreement carefully, noting any special terms. If you have any questions please contact us.

Initial Payment

Please ensure you have received a copy of the Tenancy Agreement and have a clear understanding of your contractual obligations and intentions prior to making payment. Once your payment has been made this is deemed to be a binding contract.

If you are moving into the property within 10 days you will need to pay 6 x the weekly rent (first 2 weeks rent + bond).

If your lease starts in 11+ days you just need to pay your first 2 weeks rent and pay your bond prior to your lease start date.

After the Tenancy Agreement has been sent you will receive another email and SMS with details regarding required payments.

Rent Payments

We ask that you only pay your rent as agreed on your tenancy agreement. Unless specifically requested, we are unable to accept rent payments at our office, cash or otherwise.

Approved Payment Methods

We offer several methods of payment for rent as follows:

SimpleRent – direct debit and credit card payment methods.

Credit Card – via  (Convenience fees apply, see schedule below)

Cheque or Money Order

Recommended Payment Method

The trust account software technology we use (the leading software provider for real estate agents) can not automatically trace and allocate the source of payments via direct payment to a trust account, hence the reliance on most real estate agents including ourselves to use third-party providers.

To that end, we have partnered with SimpleRent as our preferred payment method as it offers the lowest fee schedule that we are aware of. SimpleRent offers direct debit payments through all the widely used payment services.

Importantly SimpleRent provides a unique BANKLINK reference code that correctly allocates your rent payment to your account every time, automatically. With other payment methods, we do have instances where a reference is not included with the payment. In these instances, your payment cannot be allocated to your rent payment account until we can confirm the source of funds received. This can take some time.

Convenience Fee Schedule
Payment Method SimpleRent Rental Rewards Option 1 Rental Rewards Option 2 Cheque / Money Order
Bank Account $1.25 per payment $3.20 per month $1.25 per payment
Visa 1.98% + $1.25 per payment 1.32% + $3.20 per month 1.45%
Mastercard 1.98% + $1.25 per payment 1.32% + $3.20 per month 1.25%
Corporate & Premium - Visa 1.98% + $1.25 per payment 1.32% + $3.20 per month 1.8%
Corporate & Premium - Mastercard 1.98% + $1.25 per payment 1.32% + $3.20 per month 1.6%
International Cards 3.08% + $1.25 per payment (Not available) 3%
Amex 4.4% + $1.25 per payment (Not available) 2.53%
Diners Club (Not available) (Not available) 2.53%
BPAY 75c per payment + $3.20 per month $2.75 per payment

Next Steps

Once the Tenancy Agreement is signed and we have received your payment we will be in contact to arrange a suitable time for key collection. Please read Getting Ready For Your Tenancy for more information.