Our agency is committed to providing the highest levels of customer service. Our Tradespersons Handbook and other guides are based on the laws governing Residential Tenancies which we must follow as a Real Estate Agent.
Please ensure Employees and Contractors performing work are aware of our processes and requirements when performing work at properties our agency manages.
We appreciate your skills and service and value our working relationship.
Communication is the key ingredient to ensuring we both benefit from our association. That is why we have outlined our processes and requirements in writing for you. From our experience, by following the process described in this document all parties know the status of work and jobs provided to your company which in turn helps to minimise issues which can arise, such as delays in completion of work, client communication, payment to you as well as minimise risk of claims and fines from the Office of Fair Trading.
If you have any suggestions that can assist or improve the way we work together, we would appreciate hearing from you.