This information has been provided to help prepare and plan your vacate in the most stress-free way possible. It will also provide you with useful information on steps you can take to ensure that you receive a full bond refund.
The timeframes provided in this document are per the requirements of the Residential Tenancies and Rooming Accommodation Act (RTRA).
☐ Notice In Writing
When you intend to vacate the property you are required to provide written notice (minimum notice periods apply). You must complete an RTA Form 13.
☐ Cancelling Rent Payments
If you have been paying your rent through an automated system please ensure you cancel the service at the appropriate time. The following are contacts for our preferred suppliers:
☐ Reletting Appointments
If the lessor has instructed our agency to relet the property we ask for your assistance and co-operation by allowing our leasing team to enter to show prospective tenants the property. We will send you an entry notice before each appointment and we will be present for any appointment times arranged.
☐ Utilities
When organising the disconnection of your electricity and other services, please be mindful of when any cleaning of the property is being undertaken and consider there may be a need for contractors to return after the vacate date. If there is a pool at the premises the electricity service will need to continue until the vacate date.
MoveMeIn can assist with the disconnection and reconnection of all utilities.
☐ nbn Hardware
The nbn equipment installed including the HFC Connection Box is provided and owned by nbn and is to be left at the property when vacating.
☐ Water Meter Reading
If your tenancy includes water charging you may be issued a pro-rata invoice up to your vacate date. To assist with finalising your vacate promptly please include a water meter final reading on your Exit Condition Report and provide us with a photograph. You can find more information at www.urbanutilities.com.au/residential/help-and-advice/water-meters
☐ Exit Cleaning & Maintenance
Our Final Inspection Guide may assist in maximising your bond refund.
We strongly encourage you to consider using one of our recommended suppliers for cleaning services. These suppliers have consistently met the required cleaning standards, making the process easier for everyone involved. By choosing a recommended supplier, we can generally liaise directly with them to address any cleaning concerns, saving you time and hassle.
Recommended Suppliers:
☐ Cleaning
Inside Out Cleaning Group 0401 819 275 inoutcleaninggroup@gmail.com
Total Reliable Services 0451 146 831 trservices.info@gmail.com
Besparkle Cleaning Services 0402 451 773 admin@besparkle.com.au
B’Bright 07 3422 0085
☐ Carpets – Carpets are to be cleaned to Australian Standard AS/NZS 3733.
Inside Out Cleaning Group 0401 819 275 inoutcleaninggroup@gmail.com
SafeClean 07 3823 2333
B’Bright 07 3422 0085
☐ Pest Control – If you have had pets kept at the property a professional flea treatment is recommended.
Federal Pest Control 1800 647 996
B’Bright 07 3422 0085
☐ Gardens & Lawns
Property Care One 0403 0201 00 propertycareone@gmail.com
☐ Pool
Pool Werx Mt Gravatt 07 3349 3100 mtgravatt@poolwerx.com.au
☐ Exit Condition Report
You are required to complete an RTA Form 14a Exit Condition Report and provide a copy to our office as soon as practicable after the tenancy ends. Remember to take photos or videos to support your report and record the water meter reading (if applicable).
☐ Returning Keys
We would appreciate keys being returned to our office by 5pm on the last day of your tenancy. There is a key return slot on the right-hand side of the entry to our office to facilitate the return of keys after hours. N.B. Our office may not hold a set of keys for your property as such, keys should not be left on the property.
☐ Final Inspection
The final inspection will be undertaken within 3 business days of your vacate date.
☐ Bond Refund
To assist with a full bond refund, the property should be handed back in the same state as it was when you moved in excluding ‘fair wear and tear’. Whilst fair wear and tear are not defined in the RTRA, an accepted definition is “wear that happens during normal use or changes that occur with ageing”.
Your bond refund is determined by comparing the Entry Condition Report that you signed and agreed to at the commencement of your tenancy with the Exit Condition Report undertaken after you vacate. Use the Entry Condition Report as a guide when preparing the property for the final inspection.
Check any special conditions on your tenancy agreement that you are obligated to meet at the end of your tenancy.
A receipt from recommended suppliers for cleaning services will help to ensure that you do not have to undertake any further remedies.
Once an agreement is reached about the bond refund amount, our agency will submit a request to the RTA and they will pay the agreed amount by direct deposit into your nominated bank account (usually within 2 business days of processing).