Communication Standards
Tenant
N.B All communication with the tenants must comply with relevant privacy and debt collecting legislation
- SimpleRent payment users: Same day email & SMS for failed payment
- SMS – Every third day whilst rent unpaid for 4 or more days
- Phone call every third day whilst rent unpaid for 4 or more days
- Phone call to confirm Notice To Remedy Breach (Form 11) instructions – Rent unpaid for 6 days
- Phone call to confirm Notice To Leave (Form 12) instructions – Rent unpaid for 14 days
- Notice To Remedy Breach (Form 11) issued – Rent unpaid for 7 days
- Notice To Leave (Form 12) issued – Rent unpaid for 16 days
Owner
- Phone call every third day whilst rent unpaid for 4 or more days
- Phone call to confirm Notice To Remedy Breach (Form 11) instructions – Rent unpaid for 6 days
- Phone call to confirm Notice To Remedy Breach (Form 11) issued – Rent unpaid for 7 days
- Phone call to confirm Notice To Leave (Form 12) instructions – Rent unpaid for 14 days
- Phone call to confirm Notice To Leave (Form 12) issued – Rent unpaid for 15 days