Getting Ready For Your Tenancy

The following important information will assist new tenants in being aware of our tenancy policies and procedures.

Utility Relocation & Connection

We are pleased to offer our obligation free JeffJones Connect service at no cost. A “movologist” will be in contact shortly to discuss connections of all utilities and can also assist with removalists, storage and other services.

You can find out more at

Ongoing Rent Payments

You can find more about your obligations regarding approved rent payment methods and payment timing here.

Please ask if we can assist in setting up your preferred payment method, remember to allow time for online transfers to ensure rent is received by the due date.

Tenancy Agreement

Tenancy agreements are sent via DocuSign. Please note, the agreement must be signed by all parties prior to possession, as such we recommend you sign as soon as possible to ensure no delays on moving day.

Entry Condition Report

An Entry Condition Report is sent electronically prior to key collection with instructions on how to complete.

Important Tenancy Terms

Our support page is designed to assist with any queries you may have in regards to your tenancy. We recommend you read the following articles to familiarise yourself with important terms of your tenancy.

Payment of Rent – How and when your rent is to be paid

Repairs & Maintenance – How to lodge maintenance requests, including emergency maintenance procedures

Smoke alarms – An overview of landlord and tenant responsibilities

Routine Inspections – How often we inspect properties, what we are inspecting and how to advise of any issues with your property

Keys – Our policy regarding the supply of keys and misplaced keys


We strongly recommend all tenants insure their own contents as they are not covered under the Lessor’s policy.


Please note that possession will be granted once the following has been fulfilled:

  • Tenancy Start Date – your tenancy start date has commenced, as per your tenancy agreement
  • Rent – your first 2 weeks rent has been received by our agency
  • Bond – your full bond payment has been received by our agency

It is important to note we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start date. An example of this is where access to the property is required to move boxes into a garage or bedroom to get the moving process started earlier, or a removal truck company requires access a couple days earlier. Under all circumstances, we cannot issue any keys earlier than the start date of the tenancy, for legal and security reasons.