Life-threatening emergency If you are in a life-threatening situation, call Triple Zero (000) immediately. Floods, storms & cyclones For assistance during severe weather events, refer...
Please refer to the following information if you require emergency assistance or assistance outside our office hours. Life-threatening emergency If you are in a life-threatening...
Paying Your Rent We ask that you only pay your rent as agreed in your tenancy agreement. Unless specifically requested, we are unable to accept...
If a tenant wishes to end a fixed-term tenancy agreement before the end date, and does so without sufficient reason this is considered a breach...
Confirmation Thank you, your payment schedule request has been received. A shortcoming of our trust account software is the inability to provide payment instructions on...
We understand that sometimes even the best plans have to change. If you find yourself having to move during your tenancy agreement term, we are...
Tenants are required to seek the lessor’s consent to keep a pet at the rental property. Lessors can provide approval subject to reasonable conditions as...
The following guide may assist with basic problem-solving. Under each section you will find useful tips and link to online guides and videos to common...
Smoke alarms save lives. Reports have found that the risk of death in a house fire is reduced by more than half if properly maintained...
How do I make a complaint against a disruptive tenant? To report an incident we request you complete the online form found at the bottom of this...
Routine inspections are conducted at a frequency as instructed by the lessor. Most properties are inspected 2 or 3 times per year. Inspections are primarily...
If you have misplaced your keys during business hours we will be happy to lend you our office set if available. Please note for various...
Pool And Spa Fences And Gates The lessor is responsible for ensuring the pool fence is compliant with current pool fencing requirements. The tenant is responsible...